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Thank you for choosing Ene'mi's Vapes! Please note that all sales are final. However, in the rare event that you receive a defective product, we are committed to ensuring your satisfaction.

Defective Product: If you receive a defective product, please contact our customer service within5 days of receiving your order. We will promptly assist you in resolving the issue. Options for resolution include product replacement or the issuance of a store credit.

To initiate the return process for a defective product, please provide proof of purchase and a clear description of the defect by contacting our customer service at service@enemivapes.com. Our team will guide you through the necessary steps to facilitate a swift resolution.

Please note that in the event of a defective product, the return of the item is required before a replacement item is dispatched or store credit is applied to your account.

Thank you for your understanding and for choosing Ene'mi's Vapes. We appreciate your trust in our products.

Thank you for choosing Ene'mi's Vapes! Please take note of our shipping policy to ensure a smooth and transparent experience.

Order Processing:
All orders will be processed within 72 hours (excluding weekends and holidays) from the time of purchase. Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Timeframe:
For standard shipping, please expect delivery within 5 to 7 business days from the date of order processing. While we strive to expedite shipments, please be aware that circumstances such as high order volumes or unforeseen delays may impact delivery times.

Extended Delivery Time:
While our standard shipping timeframe is 5 to 7 business days, please be advised that in certain cases, it may take up to 14 business days for you to receive your product. Factors such as location, customs processing, or other unforeseen circumstances may contribute to extended delivery times.

Order Tracking:
To track your order, please refer to the tracking information provided in your confirmation email. If you have any concerns about the status of your shipment, feel free to contact our customer service at service@enemivapes.com.

We appreciate your patience and understanding. Thank you for choosing Ene'mi's Vapes for your vaping needs.